Fulfillment Policy
Overview
At Branix, operated by BRANIXY LLC, we are committed to providing professional, transparent, and high-quality digital services. This Fulfillment Policy explains how orders are processed, confirmed, delivered, and supported through our website https://branixy.digital.
Our goal is to ensure every client enjoys a smooth experience with clear communication, efficient onboarding, and reliable delivery.
Company Contact Information
BRANIXY LLC
MAROUANE GUENNACH SOLE MBR
8206 LOUISIANA BLVD NE STE A NUM 8201
ALBUQUERQUE, NM 87113
United States
Email: support@branixy.digital
Phone: +1 (575) 271 0998
Website: https://branixy.digital
Digital Services Delivery
All products and services provided by Branix are digital and delivered electronically.
Our services include, but are not limited to:
- Brand Identity Design
- Logo Design
- Website Design & Development
- Landing Pages
- Social Media Content
- Marketing Graphics
- Creative Branding
- Digital Marketing Assets
- Business Design Solutions
- Creative Consulting
After successful payment, customers typically receive:
- Immediate order confirmation on-screen
- Payment confirmation by email
- A follow-up email containing onboarding instructions or project details
- Delivery updates throughout the project
If you do not receive your confirmation within 30 minutes, please contact:
Order Confirmation & Onboarding
Once your order has been successfully completed, Branix will send a confirmation email including:
- Purchased service details
- Payment confirmation
- Project onboarding instructions
- Information required to begin the project
- Estimated delivery timeline
If you cannot locate the confirmation email, please check your Spam, Junk, or Promotions folder before contacting support.
Processing & Delivery Time
Most orders are reviewed within 24 business hours after payment confirmation.
For custom projects such as:
- Branding
- Logo Design
- Website Development
- Social Media Management
- Marketing Campaigns
delivery begins after all required client information has been received.
Delivery schedules depend on:
- Project scope
- Complexity
- Number of requested revisions
- Client response time
Estimated delivery dates are communicated before work begins.
If unexpected delays occur due to technical issues, holidays, or unusually high demand, Branix will notify you promptly and provide an updated timeline.
Client Responsibilities
To ensure timely fulfillment, clients agree to:
- Provide accurate project information
- Submit requested materials promptly
- Respond to approval requests within a reasonable timeframe
- Confirm revisions clearly
- Supply only content they have permission to use
Failure to provide required information may delay project completion.
Revisions
Most Branix service packages include a limited number of revisions as specified in the purchased package.
Additional revisions or changes outside the agreed project scope may require additional fees.
Refunds & Cancellations
Branix offers a 14-day refund period under the following circumstances:
- Work has not yet started
- Duplicate payment occurred
- Payment was made in error
- Branix is unable to provide the purchased service
Refunds are generally not available when:
- Project work has already started
- Branding or design concepts have been created
- Website development has begun
- Marketing strategy or consultation has been delivered
- Delays are caused by missing client information or approvals
- The client changes their mind after onboarding has started
For refund requests, please contact:
Delivery Method
All Branix services are delivered digitally through one or more of the following methods:
- Secure download links
- Cloud storage
- Client portals
- Website access
- Online collaboration platforms
No physical products are shipped.
Customer Support
Our support team is available to assist with:
- Order confirmation
- Project onboarding
- Service questions
- Delivery status
- Billing inquiries
- Technical assistance
Email: support@branixy.digital
Phone: +1 (575) 271 0998
Typical response time: 12–24 business hours (Monday–Friday).
Service Availability
Branix primarily serves clients remotely through digital communication.
Business hours may vary based on holidays, weekends, and operational requirements.
Support requests submitted outside business hours will be answered on the next business day whenever possible.
Company Information
BRANIXY LLC
MAROUANE GUENNACH SOLE MBR
8206 LOUISIANA BLVD NE STE A NUM 8201
ALBUQUERQUE, NM 87113
United States
Email: support@branixy.digital
Phone: +1 (575) 271 0998
Website: https://branixy.digital